Join Freshworks as we delve into the transformative power of Artificial Intelligence (AI) in the realm of IT Service Management. As organizations strive for increased efficiency and improved employee experiences, Generative AI is emerging as a game-changer. In this session, we’ll go beyond the hype and delve into actionable strategies to help you start implementing generative AI into your IT service management workflows. Explore AI-powered tools and startegies that improve employee productivity and efficiency, enable proactive insights and offer instant support. Join us to unlock the potential of Generative AI and transform your ITSM practice.You will also learn:
Neil Herbert is a Lead Solutions Engineer at Freshworks, where he has been working since April 2022. He is passionate about helping companies improve their service desk operations, deliver excellent customer service and the impact that adopting the right technologies in the right way can have. In his role, Neil works with companies across Europe to identify and solve inefficiencies in their service desk model, and enable them to use Freshservice to build out a true ITIL-focused support model. He also helps companies delight their employees and drive operational efficiencies by plugging gaps in their internal service desk offerings.